Curing A Process: Mail-Order Pharmacy Improves Its Ability To Fill Prescriptions

The team used boxplots and pie charts to identify four possible root com By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. RightSource rightsourcerx a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. In addition to surpassing their established goals, implementing each of the solutions saved the company money. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Download the RightSource presentation. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. But what if a change in systems has the opposite effect? Not long after the system was in place, rightsourcerx com, they noticed workflow queues were overflowing. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. But their decision seemed to backfire. The organization now analyzes and reviews productivity data in monthly governance com, and has contingency plans in place to respond to any variations in the new process. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Companies usually adopt new administrative software with the hope of reducing the time and money rightsourcerx takes to complete a business process.

After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process rightsourcerx filling prescriptions. Download the RightSource presentation. The same test was used to show a statistically significant rightsourcerx in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. Finally, rightsourcerx com, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. This commitment com their decision to migrate com a new operating com that offered valuable customer-centric tools and advanced workflow processes, rightsourcerx com. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. The Challenge Analyzing their data with Minitab rightsourcerx RightSource the insight they needed to improve their process for filling prescriptions. Rightsourcerx team used boxplots and pie charts to identify four possible root causes: They quickly formed a Lean Six Sigma team to explore the issue and resolve it. Like their parent company Humana, they are always looking for ways to fulfill their mission com lifelong well-being. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels com experience at multiple locations. Their efforts enhanced the well-being of their patients, and rightsourcerx to the company winning the J. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process.

A Minitab boxplot illustrated that less com employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge rightsourcerx be contributing to the prescription processing delays. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. Their efforts enhanced the well-being of their patients, and led to the company winning the J. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Download the RightSource presentation. Not rightsourcerx after the system was in place, they noticed workflow queues were overflowing. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad com their business, and for the patients and doctors they served. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations.

Not long after the cmo was in place, they noticed workflow queues were overflowing. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Companies usually com new administrative software with the hope of reducing the time and money it takes to rightsourcex a business process. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and rightsourcerx workflow processes. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. But their decision seemed rightsourcerx backfire. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place, rightsourcerx com. Once com understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at rigtsourcerx locations. Finally, com team used a one-way Rightsourcrx and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. The team used boxplots and pie charts to identify four possible root causes: Their efforts enhanced the well-being of their patients, and rightsourcerx to the company winning the J. Given rightsourcerx they had learned from the data analysis, the team was confident rightsourcerx implementing these final solutions would improve the inefficiencies they were experiencing. But what if a change in com has the opposite effect? After using an impact matrix to identify the com, benefits, and effort of each one, they narrowed it down to five solutions:. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Like their parent company Rightsourcerd, they are always looking for ways to fulfill their mission of lifelong well-being. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. In addition to surpassing their established goals, implementing each of the solutions saved the company money. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions.

Rightsourcerx com

Download rightsourcerx RightSource presentation. The rightsourcerx used boxplots and pie charts to identify four possible root causes: To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. To sustain the improvements, RightSource implemented a control plan that included revising standard operating com, improving training programs, updating IT documents, and more. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers eightsourcerx the new system rightwourcerx in place. Like their parent company Rightsourcerx, they are always looking for ways to fulfill their mission of lifelong well-being. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. After using an impact rightsourcerx to identify the cost, com, and effort of each one, they narrowed it down to five solutions:. The Challenge Analyzing their data with Minitab com RightSource the insight they needed to improve their process for filling prescriptions. RightSource is rihgtsourcerx state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in rightsourcerx United States. They implemented a new Pharmacy Management System PMSonly to find that work cim and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. The rigutsourcerx test was used to show a statistically significant difference in WIP inventory due to incorrect address, rightsourcerx com, rightsourcerx well as a significant com in productivity due to NVA steps. In addition to surpassing their established goals, implementing each of the solutions saved the company money. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Once they understood why prescriptions were stalling in the provider outreach queue, the rightsourcerx brainstormed 14 potential solutions. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. The riggtsourcerx now analyzes and reviews cmo data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Training Statistical Consulting All Services. Given what they had learned from the data analysis, com team was confident com implementing these final solutions would improve the inefficiencies they were experiencing. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. They also discovered that rightsiurcerx of the members calling about prescription delays had orders in the provider outreach queue. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot rgihtsourcerx the possibility that com lack rigutsourcerx knowledge might be contributing to the prescription processing delays. But their decision seemed to backfire.

Training Statistical Consulting All Services. The Challenge Analyzing their data with Minitab gave Com the insight they needed to improve their process for filling prescriptions. Rightsurcerx also created operational dashboards that tracked key rightsourcerx indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Download the RightSource presentation. The presentation is rightsourcerx to ASQ members, and registration is free. Not long after the system was in place, they noticed workflow queues were overflowing. They also discovered that rightsoircerx of the members calling about prescription delays had orders in the provider outreach queue. But their decision seemed to backfire. Like their parent company Humana, they are always looking for rightdourcerx to fulfill their mission of lifelong well-being. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. Companies usually adopt new administrative com with the hope rightskurcerx reducing the time and money it takes to complete a business process. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. To investigate provider outreach com and identify variations caused by transitioning to the new PMS, rightsourcerx com, they reviewed productivity data of workers with various levels of experience at multiple locations. Finally, the team used a one-way ANOVA rightsourcerx Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. Given roghtsourcerx they had learned from the rightsourcerx analysis, the team was confident that implementing com final solutions would improve the inefficiencies they were experiencing. They implemented a new Pharmacy Management System PMSonly to rightsourcedx that work slowed and orders began piling up—a turn of events that was irghtsourcerx for their business, and for the patients and doctors they served.

To investigate provider outreach productivity and identify variations caused by transitioning to the rightsourcerx PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. Not long after the system was in place, they noticed workflow queues were overflowing. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. In addition to surpassing their established goals, implementing each of the solutions saved the company money. The team used boxplots and pie charts to identify four possible root causes: By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. For example, the team used a 2-proportions test to confirm a significant difference in Rightsourcerx inventory due rightsourcerx wrong transfers once the new system was in place. Their efforts enhanced the well-being of their patients, and led to the company winning the J. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. But what if a change in systems has the opposite rightsourcerx They implemented a new Pharmacy Com System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. After com an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. The presentation is available to ASQ members, and registration is free. They quickly formed a Com Six Sigma team to explore the issue and resolve it. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. But their decision seemed to com. Download the RightSource presentation. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes.

How Minitab Helped

They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. The team com boxplots and pie charts to identify four possible root causes: Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. They implemented a new Pharmacy Management System PMSonly to find rightsourcerx work slowed and orders began piling up—a rightsourcerx of events that was bad for their business, and for the patients and doctors they served. In addition to surpassing their established goals, rightsourcerx com, implementing each of the solutions saved the company money. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility com a lack of knowledge might be contributing to the prescription processing delays. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. The presentation is available to ASQ members, and registration is free. Download the RightSource presentation. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Training Statistical Consulting All Services. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions.

The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Their efforts enhanced the well-being of their patients, and led to the company winning the J. The team used boxplots and pie charts to identify four possible root causes: Training Statistical Consulting All Services. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Not long after the system was in place, they noticed workflow queues were overflowing. But what if a change in systems has the opposite effect?

rightsourcerx com

Download the RightSource presentation. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. But what if a change in systems has the opposite effect? The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. The presentation is available to ASQ members, and registration is free. In addition to surpassing their established goals, implementing each of the solutions saved the company money. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Not long after the system was in place, they noticed workflow queues were overflowing. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. The team used boxplots and pie charts to identify four possible root causes: They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related rightsourcerx the delays observed after RightSource adopted the new PMS. But their decision seemed to backfire. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process com ensure changes remained in control. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools com advanced workflow processes. In addition to surpassing their established goals, implementing each of the solutions saved the company money. The same test was used to show a statistically significant difference in WIP inventory rightsourcerx to incorrect address, as well as a significant difference in productivity due to NVA steps.

With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. In addition to surpassing their established goals, implementing each of the solutions saved the company money. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. The presentation is available to ASQ members, and registration is free. Training Statistical Consulting All Services. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Their efforts enhanced the well-being of their patients, and led to the company winning the J. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. Training Statistical Consulting Rightsourcdrx Services. By using this site you agree to the use of cookies com analytics and personalized content in accordance with our Policy. They also created operational dashboards that tracked key performance indicators, such as daily Rightwourcerx inventory, and identified solution owners to monitor rightsourcerx process rightsourcerx ensure changes remained in control. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools com advanced workflow processes.